Detailed information on your rights and responsibilities as a patient can be found displayed in the ward areas, in a brochure located in the folder by each bedside, or in the many brochure stands located throughout the hospital. It is the sincere hope of all our hospital managers that your needs and “rights” are at all times attended to and respected.
Details of your treatment and care at this hospital are recorded in your medical record. This information is treated in the strictest of confidence. Only those health professionals directly related to your health care are allowed access. The record remains the property of the hospital and is retained as a reference for any future treatments.
If you require an interpreter please inform us and if possible ensure that an English speaking relative comes to the hospital with you on the day of your treatment.
It is our expectation that our clients, their families, and visitors will be satisfied with the services provided by Malvern Private. If you do not feel your expectations have been met, please do not hesitate to speak to a member of staff, or contact the Hospital Director.
As a leading Drug and Alcohol Treatment provider, caring and professional staff members are always available to answer any questions or concerns clients may have.
Malvern Private respects the privacy of all clients’ personal and health information in accordance with Federal & State legislative requirements. In addition, all clients admitted to the hospital are required to respect the privacy of others and to treat everyone appropriately.
In the interests of health and safety, smoking is not permitted within the hospital. There are designated smoking areas external to the hospital building. Please contact Reception for further details.